Privacy Policy

Fireplace & Gas Services

Last Updated: February 17, 2026

Fireplace & Gas Services is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

 

Information We Collect

We collect personal information only for specific, defined purposes related to serving our customers.

 

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Physical address
  • Project details or service requests
  • Warranty registration information
  • Appointment scheduling details

 

We collect this information when you:

  • Submit a contact form
  • Request a quote
  • Schedule installation or service
  • Register a product
  • Subscribe to marketing communications

 

We collect only the information necessary to provide service, support, and communication.

 

Automatically Collected Information

For each visitor to our website, our web server may automatically recognize:

  • Domain name
  • IP address
  • Browser type
  • Pages viewed
  • Access times

 

This information is used for website analytics and performance monitoring and is not linked to personally identifiable information.

We may use cookies, web beacons, or similar technologies to improve user experience and measure advertising effectiveness.

 

How We Use Your Information

We use your information solely for purposes such as:

  • Providing installation, maintenance, and service
  • Processing warranty registrations
  • Appointment confirmations and reminders
  • Customer support
  • Improving our website and services
  • Sending newsletters or promotional materials (if you opt in)
  • We do not sell, rent, or trade your personal information to third parties.

 

Photography & Media Usage

As part of our work, Fireplace & Gas Services may take photographs or videos of completed installations, products, showroom displays, or project work for portfolio and marketing purposes.

 

These images may be used on:

  • Our website
  • Social media platforms
  • Google listings
  • Marketing materials

 

We respect our customers’ privacy. We will never publish or disclose:

  • Customer names
  • Home addresses
  • Contact information
  • Personal or identifying details

 

If any identifiable features are present, we take reasonable steps to remove or obscure them. If a customer prefers that their installation not be photographed or used for marketing, they may notify us at any time.

 

Third-Party Services

We may use trusted third-party service providers to support our operations, including:

  • Website hosting providers
  • Email marketing platforms
  • Analytics services
  • Payment processors

 

These third parties are permitted to access personal information only as necessary to perform services on our behalf and are required to maintain confidentiality.

If online payments are processed through our website, payment information is handled directly by secure third-party processors and is not stored on our servers.

 

SMS Communications & Consent

If you choose to opt in to receive SMS communications, you may receive:

  • Appointment reminders
  • Dispatch notifications
  • Service updates
  • Billing notifications

 

Message and data rates may apply. Message frequency may vary. You may reply STOP to unsubscribe at any time or HELP for assistance.

We do not share phone numbers with third parties for marketing purposes.

 

Email Marketing

If you subscribe to our newsletter or promotional emails, you may receive updates about products, services, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

 

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is completely secure.

 

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

Disclosure Required by Law

We may disclose personal information when required by law or when we believe in good faith that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights
  • Prevent fraud or abuse
  • Protect the safety of customers or the public
  • Changes to This Privacy Policy

 

If we update this Privacy Policy, we will post the revised version on this page with a new “Last Updated” date. Any material changes will be clearly communicated.

 

Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your information, please contact:

 

Fireplace & Gas Services

3975 Forrestal Ave, Suite 100
Orlando, FL 32806

Phone: (407) 856-7770
Email: info@fireplaceandgas.com

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